Questions & Answers
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ORDERS AND RETURNS
How do I place an order?
Add your desired items to the cart, proceed to checkout, fill in your details, and complete the payment. You’ll receive an email confirmation shortly after.
How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email. You can also track your order from your account dashboard.
What is your return policy?
We do not accept returns for most items, except provided they are in original condition and packaging. Digital downloads and custom items are non-refundable.
Will I get a full refund?
Refunds are issued for the cost of the product. Shipping fees are non-refundable unless the return is due to our error.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Contact us immediately for assistance.
What should I do if I receive the wrong item or a damaged product?
Please contact our support team immediately with details and photos of the issue. We’ll resolve it promptly.
How do I initiate a return?
Contact our support team at support@globaltrustmart.com to receive instructions and a return authorization.
How long does it take to process a refund?
Refunds are typically processed within 5–10 business days after we receive the returned item.
PAYMENT INFORMATION
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options.
Can I pay in installments?
Depending on the payment provider, installment options may be available. Look for "Pay Later" or similar options at checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption and secure payment gateways to ensure your information is protected.
What currency will my payment be processed in?
Payments are processed in USD. Your bank or payment provider may apply conversion rates if you’re using a different currency.
SHOPPING INFORMATION
How can I browse and find products on your website?
You can use the search bar at the top of our homepage to find specific items or browse through our categories to explore a wide range of products.
Can I save items in a wishlist for later?
Yes, simply click on the "Add to Wishlist" button for any product, and it will be saved for future reference.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions, especially during festive seasons. Check our homepage or subscribe to our newsletter to stay updated.
Do you have physical stores?
No, we are an online-only store, ensuring you can shop conveniently from anywhere.
