At Global Trust Mart, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. Please review our Refund and Returns Policy carefully to understand the terms under which refunds, returns, or replacements are offered.

1. General Refund Policy

We accept refund requests under the following conditions:

  1. Damaged or Defective Products: If you receive a damaged or defective product, you must notify us within 5 days of delivery with clear photographic evidence of the issue.
  2. Non-Delivery of Products: If your product does not arrive within the estimated delivery timeframe, please contact us. Claims for non-delivery must be made within 30 days from the order date.
  3. Incorrect Items Received: If the item delivered does not match the description or order details, notify us within 7 days of delivery to arrange for a replacement or refund.

2. Conditions for Refunds

Refunds will only be processed if:

  • You provide proof of purchase (order number and receipt).
  • The issue is verified by our support team based on the evidence you provide.
  • Refund requests comply with the timelines stated above.

Refunds will be credited back to your original payment method within 7–14 business days of approval.

3. Digital Downloads and Printable Art

Due to the nature of digital products, we do not offer refunds for digital downloads or printable art, except in cases of:

  • Technical issues preventing access to the file.
  • Incorrect product delivery (e.g., wrong file).

For any issues, please contact us at support@globaltrustmart.com with details of your purchase and the problem encountered.

4. Print-on-Demand and Dropshipping Products

Print-on-demand and dropshipping products are custom-made and sourced from third-party suppliers. Returns or refunds are not available unless the product is:

  • Damaged or defective upon arrival.
  • Incorrectly printed or does not match the design ordered.

Customers must report such issues within 7 days of receipt, accompanied by photographs or other evidence.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards.
  • Sale or clearance items.
  • Custom orders (unless defective).

6. How to Initiate a Refund or Return

  1. Contact our support team at support@globaltrustmart.com or sales@globaltrustmart.com within the applicable timeframe.
  2. Provide your order number, proof of purchase, and evidence of the issue (photos, screenshots, etc.).
  3. Follow our instructions for shipping the item back, if applicable.

Note: Customers are responsible for return shipping costs unless the return is due to our error.

7. Contact Information

For any inquiries regarding refunds or returns, please contact us:

Our team is available to assist you and ensure a resolution to your concerns.

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting to our website.